Oventus Medical Limited and its related companies (referred to in this document as we, us or our) recognise that your privacy is important and we are committed to protecting the personal information we collect from you. Our main operations are based in Australia and in Australia the Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must manage your personal information. In the rest of the world we comply with this policy and local privacy laws as applicable. This policy sets out how we collect, use disclose and otherwise manage your personal information.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the services you are seeking. The kinds of information we typically collect include name, gender, address, phone number, email address, facsimile number, bank account details or other information relevant to providing you with the services and products you are, or someone else you know, is seeking.
We also collect sensitive information about you, including information about your health and medical background, sleep test results, recommendations and files relating to a patient’s teeth or jaw in the form of scanned impressions, 2D CT or image files, 3D scan or 3D files built from CT scans.
Method of collection
Personal information will generally be collected directly from you, through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf.
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:
- providing services or products to you or someone else you know;
- diagnosing individuals;
- manufacturing appliances and devices;
- providing you with information about other services or products that we offer that may be of interest to you;
- providing you with information relevant to your type of business or other area of expertise or interest;
- facilitating our internal business operations, including the fulfilment of any legal requirements;
- analysing our services and products with a view to improving those services and products; and
- contacting you to provide a testimonial for us.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know with the services you, or they, are seeking.
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
(a) our related entities to facilitate our and their internal business processes;
(c) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services, products and various promotions.
We are likely to disclose personal information overseas. For instance, our infrastructure and that of our service providers or other recipients may be based outside Australia, including the United States of America, Europe and Asia.
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, interference, modification or disclosure, including electronic and physical security measures.
Access and correction
You may request access to personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Complaints and feedback – Australia
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Privacy Commissioner.
Complaints and feedback – Rest of the world
For more information about privacy in general, you can visit the Australian Privacy Commissioner’s website at www.oaic.gov.au.